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FAQS

HOW DO I ORDER?

You can send us an email Bookacake@pomelocakes.com, or fill out the contact form here.

HOW MUCH DO YOUR CAKES COST?

Our cakes fees are based on cake design, if you send us an email with your cake design  we can give you a fee.

HOW DO I SECURE MY ORDER?

To secure a booking, a non- refundable deposit is required. Without the deposit we will not hold your date. Priority will be given to the paying customer. All final payments are due 2 weeks prior to your event date. If payments are not made by the due date the cake will be cancelled.

HOW DO I CARE FOR MY CAKE?

. Cakes can be stored in the fridge for no more than 2 weeks. 
. For bigger cakes we usually advice you seal your cake with a cling film and foil, and place in a deep freezer. When ready to eat, keep your frozen cake in a cool room to thaw.
. Cakes should never be left outside overnight, always place in a fridge or freezer.
If all guidelines are kept you should have no issues whatsoever.

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